Logs and bulk actions

Static customers don’t log in, so there’s no login log like PPPoE or hotspot has. Instead ISPMan records every change it makes on a router for a static customer, and the router reports how much data each customer used.

Recent Logs (router actions)

Statics → Recent Logs (/dashboard/statics/recent_logs) shows Recent Static Connection Logs: the connect and disconnect operations sent to routers for static customers, newest first.

Column	Meaning
Customer / Account	Who it was for. Click through to their page.
IP	The customer’s fixed IP.
Device	The router it was sent to.
Action	What was done, for example allowing the IP, setting the speed queue, or disconnecting.
Outcome	Whether it worked.
When	When it happened.

Filter by Action or Outcome to find failures quickly.

Recent Accounting (usage)

Statics → Recent Accounting (/dashboard/statics/recent_accounting) shows Recent Static Session Logs: usage sessions reported by the router over the last 20 days, newest first. Columns are Customer, Account, IP, Started, Stopped, Updated, Uploaded and Downloaded. Times are shown in your ISP’s time zone.

The same usage, for one customer, is under RADIUS Accounting Logs on their page.

When a router action fails

A router action fails most often because the router was offline or unreachable. ISPMan retries on its own for a while, then stops and marks the customer as failed.

Use the Failed tab on Statics → Customers to see who is affected.
Make sure the router is back online in Devices.
Click Retry router on a customer’s page, or use Retry Failed in bulk (below).

The customer page’s Last Router Action card and Connection Jobs table show what was attempted and when.

Bulk actions

Click Bulk Actions on Statics → Customers (/dashboard/statics/bulk-actions). You need write access.

Filter the table to the customers you want and tick them. Your selection is kept across pages (“N selected. Selection persists across pages.”).

Choose an Action:

Action	What it does
Assign Package	Moves the selected customers to a package.
Assign Device	Moves them to a router device.
Renew (extend days)	Adds a number of Days to each subscription.
Activate / Deactivate	Activates or deactivates the customers.
Retry Failed	Retries the last failed router action for each one.
Delete	Deletes the selected customers.

Fill in the extra field if asked (package, device or days) and click Run on N. Clear empties the selection.