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E-mail

Comms → E-Mail (/dashboard/e-mail) lets you e-mail your customers, for example a monthly newsletter, a policy change, or a detailed outage report that is too long for an SMS. It only reaches customers who have an e-mail address on their profile.

The E-Mails list

Section titled “The E-Mails list”

The E-Mails page lists every e-mail sent to customers, with Customer, Subject, Sent At and Delivered, so you can see whether each one was sent, delivered, or hit an error. Click Send Emails to start a new send.

Send an e-mail

Section titled “Send an e-mail”
  1. On E-Mail Communications (/dashboard/e-mail/send), optionally pick a saved template in Select Template. Its content loads into the editor.
  2. Enter the E-Mail Subject and write the body in the editor.
  3. Click Select Recipients and choose who receives it (see below).
  4. Click Send E-Mail. The e-mails are queued and appear on the E-Mails list as they are sent.

If the body is empty you see “Email body is empty. Please add content before sending.”

Choosing recipients

Section titled “Choosing recipients”

In Select Customers, turn on a group toggle, or pick customers from the PPPoE and hotspot tables:

  • All Customers, PPPoE Customers, Hotspot Customers
  • Active Customers, Active PPPoE Customers, Active Hotspot Customers
  • Inactive Customers, Inactive PPPoE Customers, Inactive Hotspot Customers

Customers without an e-mail address are skipped.

E-mail templates

Section titled “E-mail templates”

Save time on e-mails you send often:

  • Save to Template saves the current subject and body as a template. Each template needs a unique name; otherwise you see “Failed to save template, Set different name.”
  • Manage Templates opens Manage E-Mail Templates, where you can edit and delete templates.
Section titled “Related”