PPPoE packages
A PPPoE package is a plan you sell: a download and upload speed, a price, and how long one payment lasts. Every PPPoE customer is on one package. Static (fixed-IP) customers are billed on PPPoE packages too, so the same list serves Statics.
You manage packages from Services → PPPoEs → Packages (/dashboard/pppoes/packages). The
PPPoE → Packages menu shows the same list read-only.
Create a package
Section titled “Create a package”- Go to Services → PPPoEs and click the Packages card.
- Click the + button next to Export CSV. The Create a new Package dialog opens.
- Fill in the basics:
- Package Name, for example
Home 10Mbps. - Download Speed (Mbps) and Upload Speed (Mbps).
- Expires After (minutes, hours, days, weeks or months) and Expires After Value.
For a monthly plan choose
monthsand1. - Price.
- Package Name, for example
- Optionally set burst, Hide from landing page, Daily FUP and Expiry Notifications (see below).
- Save. You’ll see “PPPoE package created successfully”.
Package options
Section titled “Package options”Burst lets a customer go faster than the package speed for short spells, as long as their average use stays low. Set it separately for download and upload:
| Field | Meaning |
|---|---|
| Limit (Mbps) | The top speed during a burst. Must be higher than the package speed. |
| Threshold (Mbps) | Burst is allowed while the average stays below this. Must be lower than the package speed. Blank uses 75% of the package speed. |
| Time (sec) | The window used to work out the average (not how long the burst lasts). Blank uses 16 seconds. |
Example from the form: on a 10 Mbps package with limit 20M, threshold 8M and time 16s, a user whose average over the last 16 seconds is below 8 Mbps is boosted to 20 Mbps, and drops back to 10 Mbps once their average reaches 8 Mbps.
Hide from landing page
Section titled “Hide from landing page”The package is still sold, but isn’t listed on your landing page.
Daily FUP
Section titled “Daily FUP”Turn on Enable daily FUP to slow a customer down for the rest of the day once they have used a set amount of data:
- Daily data limit (GB): how much a customer can use at full speed each day.
- Reduced speed (% of package speed): the speed after the limit, as a share of the package speed.
Usage resets at the start of the next day. On a customer’s page, Reset Daily FUP clears today’s usage and restores full speed straight away.
Expiry Notifications
Section titled “Expiry Notifications”Pick when customers get an SMS about their subscription ending: When Expired, or a set time before, from 2 minutes before expiry up to 1 week before expiry. Only the options that make sense for the package length are shown. Sending also depends on your SMS settings and templates in Communication.
More options when editing
Section titled “More options when editing”Once a package exists, open it to edit it. The edit form adds:
- FUP Policy: rules that slow customers who use data much faster than expected over the package period.
- Customize: lets customers buy a custom quantity with unit prices and discount tiers.
- Speed override: shape this package’s sessions at a different speed from the one it is sold at. Leave both blank to use the package speed.
The package page
Section titled “The package page”Click a package in the list to open it. From here you can:
- Edit and save the package (“PPPoE package updated successfully”).
- View customers (the people icon) and View payments (the banknotes icon) for this package.
- See the package’s customers in a table at the bottom.
- Delete package (the bin icon).
Changing a customer’s package
Section titled “Changing a customer’s package”- One customer: open their page and use Package. See Customers.
- Many customers: use Assign package in Bulk actions.
- Customers can also choose their own next package from self-service if you allow it under PPPoE Authentication Policies. See Router setup.
- Export the package list with Export CSV before big price changes, as a record.
- Editing a package’s speed affects customers when they next connect. Use Reset Conn. on a customer, or Reset connection in bulk, to apply it straight away.